Delivery times vary by destination and service level. Express shipping typically takes 1–3 business days, Standard takes 5–7 business days, and Economy takes 10–15 business days. You can get an exact estimate using our Shipping Calculator.

Once your shipment is dispatched, you'll receive a unique tracking number via email. Enter it on our Tracking page to see real-time status updates, including pickup, customs clearance, transit checkpoints, and estimated delivery time.

Prohibited items include hazardous materials, flammable substances, explosives, live animals, perishable goods without proper packaging, illegal substances, and counterfeit products. Contact our team for a full list or if you're unsure about a specific item.

Yes, we offer comprehensive shipping insurance for all shipment types. Basic coverage is included with every shipment, and you can opt for enhanced coverage up to the full declared value of your goods during checkout or through our Shipping Calculator.

In the rare event of loss or damage, contact our support team within 7 days of the expected delivery date. We'll initiate an investigation and process your claim within 5–10 business days. Insured shipments are eligible for full compensation based on the coverage selected.

Absolutely. You can schedule a pickup through our website or by contacting our support team. We offer same-day pickup in most metropolitan areas and next-day pickup for rural locations. Pickup is free for shipments over 10 kg.

Yes, our team manages all customs documentation and clearance procedures for international shipments. We ensure your goods comply with destination country regulations, minimizing delays and additional charges at the border.

We accept all major credit and debit cards, bank transfers, and corporate invoicing for business accounts. For recurring shipments, you can set up automatic billing through your account dashboard.